/* /assets/quejas.css � UI del m�dulo Quejas (p�blico). */

.quejas-wrap{
  max-width:820px;margin:16px auto;padding:12px;
  display:flex;flex-direction:column;gap:16px;
}
.quejas-hero{
  display:flex;flex-direction:column;gap:8px;
  padding:16px;border-radius:16px;
  background:linear-gradient(135deg,rgba(59,130,246,.10),rgba(16,185,129,.10));
  border:1px solid rgba(148,163,184,.35);
}
.quejas-hero h1{margin:0;font-size:22px;font-weight:800;letter-spacing:.2px;}
.quejas-hero p{margin:0;opacity:.9;font-size:14px;line-height:1.4;}

.quejas-card{
  padding:14px;border-radius:16px;
  border:1px solid rgba(148,163,184,.35);
  background:rgba(30,41,59,.04);
  display:flex;flex-direction:column;gap:12px;
}
html[data-tema="oscuro"] .quejas-card{background:rgba(15,23,42,.35);}

.quejas-textarea{
  width:100%;min-height:160px;
  padding:12px 14px;border-radius:12px;
  border:1px solid rgba(148,163,184,.45);
  font-size:15px;line-height:1.45;
  background:rgba(255,255,255,.6);
  color:inherit;resize:vertical;
  font-family:inherit;
}
html[data-tema="oscuro"] .quejas-textarea{background:rgba(15,23,42,.6);}
.quejas-textarea:focus{outline:2px solid rgba(59,130,246,.55);outline-offset:1px;}
.quejas-textarea-meta{
  display:flex;align-items:center;justify-content:space-between;
  font-size:12px;opacity:.8;margin-top:-4px;
}

.quejas-autosave{
  display:inline-flex;align-items:center;gap:6px;
  font-size:11px;opacity:.75;
}
.quejas-autosave.is-saving{color:#2563eb;}
.quejas-autosave.is-saved{color:#059669;}
.quejas-autosave.is-error{color:#dc2626;}

.quejas-tools{
  display:flex;flex-wrap:wrap;gap:10px;align-items:center;
}
.quejas-tools-tras-modos{
  margin-top:14px;
}
.quejas-btn-grabar{
  display:inline-flex;align-items:center;gap:8px;
  padding:10px 16px;border-radius:999px;border:none;cursor:pointer;
  background:#ef4444;color:#fff;font-weight:800;font-size:14px;
  box-shadow:0 6px 14px rgba(239,68,68,.35);
}
.quejas-btn-grabar[disabled]{opacity:.55;cursor:not-allowed;}
.quejas-btn-grabar.is-recording{background:#b91c1c;animation:quejasPulse 1.2s ease-in-out infinite;}
@keyframes quejasPulse{
  0%,100%{box-shadow:0 0 0 0 rgba(239,68,68,.55);}
  50%{box-shadow:0 0 0 12px rgba(239,68,68,0);}
}
.quejas-btn-grabar-icon{font-size:16px;}

.quejas-rec-info{
  display:flex;flex-direction:column;gap:2px;font-size:12px;opacity:.85;
}
.quejas-rec-info strong{font-weight:700;}

.quejas-audio-preview{
  display:flex;flex-direction:column;gap:6px;
  padding:10px 12px;border-radius:12px;
  border:1px dashed rgba(148,163,184,.55);
}
.quejas-audio-preview-head{
  display:flex;justify-content:flex-end;align-items:center;margin-bottom:2px;
}
.quejas-btn-quitar-audio{
  padding:6px 12px;border-radius:999px;border:1px solid rgba(248,113,113,.65);
  background:rgba(239,68,68,.12);color:#f87171;font-size:12px;font-weight:700;
  cursor:pointer;font-family:inherit;
}
.quejas-btn-quitar-audio:hover{background:rgba(239,68,68,.22);}
.quejas-btn-quitar-audio[disabled]{opacity:.45;cursor:not-allowed;}
html[data-tema="oscuro"] .quejas-btn-quitar-audio{color:#fca5a5;border-color:rgba(248,113,113,.5);}
.quejas-audio-preview audio{width:100%;max-width:100%;}

.quejas-progress{
  width:100%;height:6px;border-radius:4px;
  background:rgba(148,163,184,.25);overflow:hidden;
}
.quejas-progress-bar{height:100%;width:0%;background:#3b82f6;transition:width .15s linear;}

.quejas-transcribe-working .quejas-progress-indeterminate .quejas-progress-bar{
  width:38%;
  background:linear-gradient(90deg,#3b82f6,#60a5fa,#3b82f6);background-size:200% 100%;
  animation:quejasProcInd 1.1s linear infinite;
}

.quejas-modo{
  display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:10px;
}
.quejas-modo-opt{
  cursor:pointer;padding:12px;border-radius:12px;
  border:1px solid rgba(148,163,184,.45);
  display:flex;align-items:center;gap:10px;
  background:rgba(255,255,255,.5);
  transition:all .18s ease;
}
html[data-tema="oscuro"] .quejas-modo-opt{background:rgba(15,23,42,.35);}
.quejas-modo-opt:hover{border-color:rgba(59,130,246,.55);transform:translateY(-1px);}
.quejas-modo-opt input{accent-color:#3b82f6;}
.quejas-modo-opt.is-disabled{opacity:.45;cursor:not-allowed;}
.quejas-modo-label{display:flex;flex-direction:column;gap:2px;}
.quejas-modo-label b{font-size:13px;}
.quejas-modo-label small{font-size:11px;opacity:.75;}

.quejas-submit{
  display:flex;align-items:center;gap:10px;justify-content:flex-end;flex-wrap:wrap;
}
.quejas-btn-enviar{
  padding:12px 22px;border:none;border-radius:999px;cursor:pointer;
  background:#2563eb;color:#fff;font-weight:800;font-size:15px;
  box-shadow:0 8px 18px rgba(37,99,235,.35);
}
.quejas-btn-enviar[disabled]{opacity:.5;cursor:not-allowed;}
.quejas-msg{font-size:13px;}
.quejas-msg.is-ok{color:#059669;}
.quejas-msg.is-err{color:#dc2626;}

.quejas-detalle-proc-bar{
  height:6px;border-radius:4px;background:rgba(148,163,184,.25);overflow:hidden;margin-top:6px;max-width:420px;
}
.quejas-detalle-proc-bar span{
  display:block;height:100%;width:38%;
  background:linear-gradient(90deg,#3b82f6,#60a5fa,#3b82f6);background-size:200% 100%;
  animation:quejasProcInd 1.1s linear infinite;
}
@keyframes quejasProcInd{
  0%{background-position:0 0;}
  100%{background-position:200% 0;}
}

.quejas-toast{
  position:fixed;left:50%;bottom:24px;transform:translateX(-50%);
  background:rgba(17,24,39,.95);color:#fff;
  padding:14px 18px;border-radius:14px;z-index:9000;
  box-shadow:0 18px 40px rgba(0,0,0,.35);
  max-width:min(92vw,520px);
  display:flex;flex-direction:column;gap:10px;
  animation:quejasToastIn .25s ease;
}
@keyframes quejasToastIn{from{opacity:0;transform:translate(-50%,20px);}to{opacity:1;transform:translate(-50%,0);}}
.quejas-toast-title{font-weight:800;font-size:14px;}
.quejas-toast-opts{display:flex;gap:8px;flex-wrap:wrap;}
.quejas-toast-btn{
  flex:1;padding:8px 12px;border:none;border-radius:10px;cursor:pointer;
  background:rgba(255,255,255,.12);color:#fff;font-size:13px;font-weight:700;
}
.quejas-toast-btn:hover{background:rgba(255,255,255,.2);}
.quejas-toast-btn[disabled]{opacity:.4;cursor:not-allowed;}

.quejas-lista{
  padding:14px;border-radius:16px;
  border:1px solid rgba(148,163,184,.35);
  background:rgba(30,41,59,.04);
}
html[data-tema="oscuro"] .quejas-lista{background:rgba(15,23,42,.35);}
.quejas-lista-header{
  display:flex;align-items:center;justify-content:space-between;cursor:pointer;
  padding:4px 2px;font-weight:800;
}
.quejas-lista-header .chev{transition:transform .2s ease;}
.quejas-lista[data-abierta="0"] .quejas-lista-body{display:none;}
.quejas-lista[data-abierta="1"] .chev{transform:rotate(90deg);}

.quejas-lista-item{
  border-top:1px solid rgba(148,163,184,.25);
  padding:10px 6px;display:flex;gap:12px;align-items:flex-start;
  flex-wrap:wrap;
}
.quejas-lista-item:first-child{border-top:0;}
.quejas-lista-cell{flex:1;min-width:0;}
.quejas-lista-meta{font-size:12px;opacity:.75;display:flex;gap:8px;flex-wrap:wrap;}
.quejas-lista-texto{
  font-size:14px;margin-top:4px;word-break:break-word;
  display:-webkit-box;-webkit-box-orient:vertical;-webkit-line-clamp:4;
  overflow:hidden;
}
@supports not (-webkit-line-clamp:4){
  .quejas-lista-texto{max-height:5.6em;overflow:hidden;}
}
.quejas-lista-actions{display:flex;gap:6px;flex-wrap:wrap;align-items:center;}
.quejas-acc-ico{
  min-width:38px;padding:6px 10px;line-height:1;font-size:18px;font-weight:800;
  display:inline-flex;align-items:center;justify-content:center;
}
.quejas-acc-ico-peligro{color:#b91c1c;border-color:rgba(239,68,68,.45);}
html[data-tema="oscuro"] .quejas-acc-ico-peligro{color:#fca5a5;}
.quejas-badge{
  display:inline-block;padding:2px 8px;border-radius:999px;font-size:11px;font-weight:700;
  background:rgba(59,130,246,.15);color:#1d4ed8;
}
.quejas-badge.is-robot{background:rgba(168,85,247,.15);color:#7e22ce;}
.quejas-badge.is-transcrita{background:rgba(16,185,129,.15);color:#047857;}
.quejas-badge.is-original{background:rgba(245,158,11,.15);color:#b45309;}
.quejas-badge.is-inhabilitada{background:rgba(239,68,68,.15);color:#b91c1c;}
.quejas-badge.is-procesando{background:rgba(148,163,184,.2);color:#475569;}

.quejas-confirm-backdrop{
  position:fixed;inset:0;z-index:9800;
  background:rgba(2,6,23,.58);
  display:flex;align-items:flex-end;justify-content:center;
  padding:14px;
}
.quejas-confirm-backdrop[hidden]{display:none !important;}
.quejas-confirm-card{
  width:min(96vw,520px);
  border-radius:14px;
  border:1px solid rgba(148,163,184,.28);
  background:rgba(15,23,42,.96);
  color:#e2e8f0;
  box-shadow:0 22px 45px rgba(0,0,0,.38);
  padding:14px;
}
html[data-tema="claro"] .quejas-confirm-card{
  background:rgba(255,255,255,.98);
  color:#0f172a;
}
.quejas-confirm-title{font-weight:800;font-size:14px;}
.quejas-confirm-msg{margin:8px 0 0;font-size:13px;line-height:1.45;}
.quejas-confirm-actions{
  margin-top:12px;
  display:flex;justify-content:flex-end;gap:8px;flex-wrap:wrap;
}